TL;DR

Customer Success Specialist: Responsible for customer retention and expansion within the SMB team, ensuring customer needs are met and driving business growth with an accent on strategic management of customer KPIs and financial analysis. Focus on identifying new opportunities with existing customers and proposing process improvements.

Location: Mexico (CDMX - Hybrid)

Company

%hirify_global% is revolutionizing workplace wellness with a platform connecting employees worldwide to partners for fitness, mindfulness, therapy, nutrition, and sleep.

What you will do

Manage customer KPIs, including financial analysis and sales performance tracking.
Promote initiatives to increase sales, such as digital campaigns and incentive programs.
Propose process improvements to align operations with customer expectations.
Mediate conflicts by proposing solutions that meet customer and business needs.
Identify new opportunities with existing customers.
Extract and analyze data, transforming it into meaningful insights.

Requirements

Bachelor’s degree completed.
Advanced level of English.
Proactive, organized, agile, and independent.
Strong communication and interpersonal skills.
Previous experience in customer retention and Customer Success.

Culture & Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources.
Health and life insurance.
Flexible work options, including hybrid and remote.
Flexible schedule to align with time zones, team needs, and personal routines.
Minimum of 25 days off per year with an additional day for each year of tenure (up to 5).
Paid parental leave for all new parents.

SMB Customer Success Specialist