French Market Technical Support Specialist

TL;DR

French Market Technical Support Specialist: Providing technical product support to customers in the EMEA region for a SaaS platform with an accent on troubleshooting POS and payment hardware issues. Focus on platform configuration, bug tracking, and delivering excellent customer service.

Location: Must reside in Banja Luka, Bosnia and Herzegovina

Company

hirify.global is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences.

What you will do

• Be the first point of contact for customers via calls, tickets, and email.
• Consult with customers to provide information about products and platform builds.
• Learn the platform inside out and be hands-on with its configuration.
• Troubleshoot technical hardware issues that occur with POS and payment terminals.
• Document, submit, and track platform bugs until resolved (using JIRA).
• Deliver excellent customer service and work closely with the team.

Requirements

• 1-2 years of experience in a similar role within a SaaS or POS payments business.
• Must be a fluent C1 French and C1 English speaker.
• Formal IT qualifications (Bachelor’s degree in a related field is a bonus).
• Experience using ticketing systems like Salesforce Service Cloud.
• Experience troubleshooting payment systems and APIs.
• Strong written and verbal communication skills.

Culture & Benefits

• Work on a category-leading product in a fun, high-growth industry.
• Receive 4 hirify.global Recharge days per year if company goals are met.
• Engage in the ‘Vibe Tribe’ for company-wide initiatives, events, and social activities.
• Access a Team Member Assistance Program for health and wellbeing support.
• Benefit from an individual learning & development budget and genuine career growth opportunities.

Hiring process

• Initial call with the Talent Acquisition Manager.
• Interview with the Hiring Manager.
• Complete a Technical Support Assessment.
• Participate in Loop Interviews with the wider team.
• Receive an Offer (pending reference and background checks).