Onsite Support Engineer (IT Support)

TL;DR

Onsite Support Engineer (IT Support): Providing IT support to customers for technical issues related to their Digital Workplace with an accent on analyzing and resolving common enquiries. Focus on cooperating with IT specialist teams for complex issues and driving continuous improvement within the Service Desk.

Location: Onsite in Lisbon, Portugal

Company

hirify.global is a global leader in consulting, digital transformation, technology and engineering services.

What you will do

• Provide IT support to customers regarding technical issues related to their Digital Workplace.
• Analyze and resolve most common enquiries and issues.
• Cooperate with IT specialist teams to deal with more complex technical issues.
• Drive continuous improvement within the Service Desk organization.
• Potentially act as a Team Lead within the Service Desk.

Requirements

• Experience providing IT support to customers.
• Ability to analyze and resolve common and some more complex technical issues.
• Strong cooperation skills with IT specialist teams.
• English: B2 required