IT Infrastructure & Network Lead

TL;DR

IT Infrastructure & Network Lead: Designing, maintaining, and securing complex office networks and IT environments with an accent on hands-on configuration, troubleshooting, and infrastructure management for BPO operations. Focus on ensuring high availability, robust security controls, and efficient IT support for a large user base.

Location: On-site in Uttara, Dhaka

Company

hirify.global is an organization looking for an experienced IT Infrastructure & Network Lead to manage their complex IT environment.

What you will do

• Design and maintain office network infrastructure including routing, switching, VLAN, and Wi-Fi.
• Manage firewall policies, VPN tunnels, and ensure network performance and security.
• Administer Active Directory, Group Policy, and Windows Server services.
• Oversee endpoint management for Windows, Mac, and Linux, including patching and vulnerability management.
• Maintain storage, backup systems, and ensure disaster recovery readiness.
• Lead the IT support team and manage IT operations for 300+ users, including asset management and remote access.

Requirements

• Minimum 7+ years in IT Infrastructure / Network / Systems.
• At least 2+ years leading an IT support/infrastructure team.
• Must have current, hands-on experience working with enterprise network hardware (routing, switching, firewall), specifically Cisco and MikroTik.
• Proficiency in complex office networking, Firewall + VPN (Fortinet/Mikrotik/Sophos/Cisco/Palo Alto – any), Active Directory + Group Policy.
• Experience with Windows + Linux administration, and basic to intermediate Mac support.
• Strong troubleshooting ability for real-world production incidents.
• B.Sc in Computer Science and Engineering.

Nice to have

• Experience in BPO, call center, or large user environments (200+ users).
• ISO 27001 / SOC2 readiness experience.
• Cloud knowledge (AWS/Azure) for hybrid connectivity.
• Familiarity with monitoring tools (Zabbix/PRTG/Grafana/ELK) and Zero Trust / MFA / SSO.

Culture & Benefits

• Annual Performance Evaluation and Increment.
• Festival Bonus (2), Group Life and Health Insurance, Full Subsidized Lunch.
• Annual Retreats, Wedding Bonus, Weekly 2 holidays (Saturday & Sunday).
• Celebration of Events & Occasions, Team Outing.
• Training & Development by Organization Assigned Consultants, Paid Time Off (24 days CL & SL), Maternity Leave with benefit, Paternity Leave, Public holidays as per company calendar.

Hiring process

• Telephone Round.
• Hands-on Technical Round (Network + AD + Firewall + VPN).
• Final Interview with Management.
• Job Offer.