Account Manager (DACH)

TL;DR

Account Manager (DACH): Proactively managing and developing a defined portfolio of B2B e-commerce customers in the DACH region with an accent on identifying sales potential and strategic negotiation. Focus on understanding diverse customer needs, leveraging company technologies, and collaborating internally to maximize customer loyalty and contract extensions.

Location: Hybrid work in Cologne, Germany, with flexible remote work days. Temporarily work from a destination of your choice within the EU, Iceland, or Norway is possible (workation).

Company

hirify.global is a European public limited company that helps online shops build trust and succeed with their technologies.

What you will do

• Proactively manage and expand a defined portfolio of small and medium-sized online shops in the DACH region.
• Identify and realize potential for increasing sales performance for customer shops.
• Develop your customer portfolio strategically and commercially, acting as a skilled negotiating partner.
• Collaborate closely with internal teams like New Business Sales and Product Management.
• Work with a Customer Success Manager to ensure customer success and maximize contract extensions.

Requirements

• Professional experience in proactive B2B customer approach and communication, ideally in a SaaS environment.
• Proven knowledge of independent account/customer portfolio management, ideally for up to a few hundred customers.
• Strong communication skills, customer orientation, and a "hands-on mentality."
• Very good analytical skills, sales affinity, and persuasiveness.
• Affinity to e-commerce and ideally experience with CRM systems (e.g., Salesforce).
• Fluent German and very good English skills required.

Culture & Benefits

• Hybrid work model combining fixed office days with flexible remote work.
• Opportunity for workation, allowing temporary work from destinations within the EU, Iceland, or Norway.
• Permanent contract with a trusted European brand.
• 28 vacation days annually, plus 2.5 additional days off for holidays.
• Buddy programme for new hires and individual training opportunities.
• Company events, health pass for free online and offline sports, fitness, and health courses.