Project Specialist, Help Content & VOC (Content Strategy)

TL;DR

Content Strategist (Content Creation): Developing and optimizing self-help content strategies for a platform used by millions of members across Europe, with an accent on content structure, usability, and user experience. Focus on translating ideas into clear content, identifying improvement opportunities through data analysis and A/B testing, and coordinating insights across product, legal, and research teams.

Location: Hybrid work in Europe. Offices are located in Vilnius and Berlin, with a recommendation of 2 days/week in the office (not enforced). Workation is possible for up to 90 days/year, with 21 days allowed outside the EU.

Salary: €2,483 - €3,358 gross per month.

Company

hirify.global is Europe's leading platform for second-hand fashion, connecting millions of members across 20+ markets and offering integrated shipping and payment solutions.

What you will do

• Develop self-help content strategies and tactics to help members effortlessly resolve issues.
• Enhance the Help Centre's content structure and usability, focusing on content placement and UX improvements.
• Translate ideas into clear and meaningful content that enables members to find answers easily.
• Identify opportunities for content improvements and experimentation through data analysis.
• Act as a liaison between the content team and product, legal, and research teams, coordinating analyses and synthesizing user insights.
• Manage multiple content-related projects simultaneously.

Requirements

• Proven experience in diverse content creation and management techniques for digital products (including user flows, infographics, SEO, and A/B testing).
• Strong analytical skills to interpret research and data to inform content strategies and improvements.
• Proficient in copywriting and editing, with excellent written and verbal communication.
• High level of autonomy and ability to make independent decisions in content strategy.
• Proven problem-solving skills in content strategy, showcasing innovative solutions.
• Strong organisational and time management skills, along with a collaborative approach.

Culture & Benefits

• Opportunity to benefit from a share options programme.
• 25 working days of holiday.
• Home office support including IT workstation equipment and a personal budget for home workplace furniture.
• Private health insurance and digital mental/emotional health support.
• Frequent team-building events and a personal monthly budget for hirify.global shopping.
• Opportunity to spend up to 90 days per year on workation, with 21 days allowed outside the EU.
• Dog-friendly office and an individual annual learning budget for professional growth.