HVC Support Specialist (iGaming)

TL;DR

HVC Support Specialist (iGaming): Provide high-touch, Spanish-language support to hirify.global Bet’s most valuable customers with an accent on personalized assistance, rapid resolution, and complaint management. Focus on strengthening service consistency, enhancing customer satisfaction, and supporting the scalability of HVC operations in the Spanish market.

Location: Onsite in Ceuta, Spain

Company

hirify.global Bet is a part of the hirify.global ecosystem, focusing on delivering interactive, accessible, and responsible betting and gaming experiences for sports fans in regulated markets.

What you will do

• Deliver premium, specialist customer support in Spanish to high-value customers.
• Provide fast, accurate and personalised responses to promotional and CRM-related queries.
• Manage complaint resolution with professionalism, sensitivity and local market awareness.
• Operate the Responsible Gaming helpline in full compliance with Spanish regulatory requirements.
• Maintain consistently high service standards and support the scalability of the HVC support model.
• Collaborate with internal teams to resolve complex or escalated cases efficiently and contribute to initiatives strengthening customer trust.

Requirements

• Native-level Spanish with excellent written and verbal communication skills.
• Experience in customer support, VIP/HVC service or high-touch customer-facing roles.
• Proven ability to deliver premium, personalised support in fast-paced environments.
• Strong problem-solving skills with high attention to detail.
• Understanding of responsible gaming principles and regulatory expectations.
• Ability to handle sensitive or high-value interactions with professionalism and discretion.
• Customer-first mindset with the resilience to manage complex or high-pressure situations.

Nice to have

• English is a plus.

Culture & Benefits

• Part of a company that has earned the Great Place to Work certification in Spain.
• Opportunity to make your mark and drive change within the sports and betting industry.
• Committed to fostering an inclusive environment that values equality and diversity.
• Hiring processes are accessible, with adjustments provided for interviews where possible.

Hiring process

• Parts of the recruitment process will be in English.
• Resume should be uploaded in English.