Application Support Specialist (Fintech)

TL;DR

Application Support Specialist (Fintech): Receives and responds to technical customer service requests and inquiries related to payment systems, focusing on resolving configuration-level bugs and providing 2nd level support. Focus on utilizing databases and server environments to diagnose and troubleshoot application issues and supporting deployment processes.

Location: Onsite in Istanbul, Turkey

Company

hirify.global is a leading company in the fintech industry, specializing in credit card and payment systems.

What you will do

• Handle 2nd level customer demands, including configuration bugs and service requests.
• Provide application support to customers via remote connection or telephone.
• Support the 3rd level process for complex issues, including clarification, testing, and solution submission.
• Execute manual/scripted tests before, during, and after application deployments.
• Plan and prioritize work according to Service Level Agreements.
• Collaborate to define recurring issues, find root-causes, and implement permanent solutions.

Requirements

• Bachelor’s Degree in Computer, Electrical & Electronics, Industry Engineering, MIS, or relevant field.
• Familiarity with software development and support processes.
• English: B2 (upper intermediate) required.
• Familiarity with Linux and/or Windows server and shell scripting.
• Database knowledge (Oracle, PostgreSQL, SQL Server).
• Familiarity with ITSM ticketing tools (Jira).
• Ability to work under pressure and meet deadlines.
• Strong analytical mindset, problem-solving, and communication skills.
• Strong responsibility, ownership, and customer-oriented attitude.

Nice to have

• Credit card and payment system knowledge.
• ITSM knowledge, ITIL certification.
• Experience working in DevOps and Agile culture.
• Familiarity with CI/CD deployment methods and software configuration/release management.
• Hands-on experience in software development (Java, .NET) or shell scripting.
• Know-how in web service integration.
• Experience working with global customers or in a global organization.

Culture & Benefits

• Team-oriented work environment within the Application Support Team.
• Emphasis on responsibility, ownership, and a customer-service oriented mindset.