TL;DR

Principal Business Analyst (EdTech): Designing, validating, and scaling high-impact learning experiences for global customer-facing teams with an accent on skills-based learning strategy, data-driven decision-making, and AI-enabled learning technologies. Focus on researching industry best practices, evaluating emerging learning technologies, designing experiments, and translating insights into actionable, measurable learning strategies.

Location: Must be based onsite in Mountain View, California or San Diego, California.

Salary: $180,000–$279,500 USD per year

Company

%hirify_global% is a global financial technology platform that powers prosperity for people and communities with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

Design, validate, and scale high-impact learning experiences that build capability and confidence for global customer-facing teams.
Develop experimentation frameworks to test new learning modalities, technologies, and experience designs.
Elevate end-to-end training quality from requirements gathering to delivery for 60,000 learners.
Establish %hirify_global% Academy as a Center of Excellence for content generation, content management, and learning experiences.
Lead ongoing market research on L&D best practices, learning science, and workforce capability trends.
Partner with Product, Operations, Engineering, and Data Science to integrate skills-first learning across the employee lifecycle.

Requirements

8+ years of experience in Learning Technology, Customer Success, Enablement, or related fields.
Demonstrated expertise in learning research, experimentation, and synthesizing best practices into actionable strategy.
Strong analytical skills with the ability to define KPIs, measure program impact, and link learning outcomes to business results.
Experience working with or developing skills taxonomies, skills-based learning models, and data-informed capability frameworks.
Familiarity with next-generation and AI-enabled learning experiences, including simulation-based assessments and adaptive learning.
Exceptional cross-functional partnership and communication skills with the ability to influence leaders and drive consensus.

Culture & Benefits

Competitive compensation package with a strong pay-for-performance rewards approach.
Eligibility for a cash bonus, equity rewards, and comprehensive benefits.
Opportunity to shape how %hirify_global% accelerates workforce readiness and performance.
Work with cutting-edge AI-enabled learning technologies and strategies.
Be part of a team dedicated to continuous research and innovation in learning.

Principal Business Analyst (EdTech, AI)