Application Support Team Leader

TL;DR

Application Support Team Leader (Software): Leading the application support function to improve service efficiency and resolve critical incidents with an accent on team mentoring and technical leadership. Focus on managing escalations, driving continuous improvement, and maintaining strong customer relationships while remaining hands-on with technical investigations.

Location: Must be based in or able to commute to Bracknell (Onsite)

Compensation: £55,000–£65,000 + Bonus

Company

A professional recruitment partner operating as hirify.global, connecting skilled technical talent with leading firms.

What you will do

• Lead and optimize the application support function to ensure high operational efficiency.
• Manage incident responses and handle technical escalations to resolution.
• Provide mentorship and professional development guidance to support engineers.
• Maintain strong relationships with customers and deliver formal service reviews.
• Collaborate with cross-functional teams to provide product insights and report bugs.
• Demonstrate and promote technical best practices within the team.

Requirements

• Proven experience in an Application Support Team Lead capacity.
• Strong technical proficiency in SQL.
• Ability to provide technical contributions during incident management.
• Excellent communication and customer relationship management skills.

Nice to have

• Experience with Linux operating systems.

Culture & Benefits

• Competitive base salary with bonus structure.
• Opportunity to lead and shape a support function during a busy growth period.
• Collaborative work environment focused on team development and best practices.