SAP S/4HANA 1st Level Support Specialist (SAP S/4HANA)

TL;DR

SAP S/4HANA 1st Level Support Specialist (SAP S/4HANA): Acting as the first point of contact for end-users, ensuring smooth day-to-day operation of the S/4HANA platform with an accent on SAP Fiori and high First-Call-Resolution rates. Focus on troubleshooting user issues, supporting S/4HANA business processes, and maintaining the knowledge base.

Location: Hybrid in Zug, Switzerland

Salary: 85,000–90,000 CHF per year

Company

hirify.global is an IT consultancy firm that designs, develops, implements, and integrates innovative software solutions for various industries.

What you will do

• Act as the first point of contact for all S/4HANA-related incidents and service requests.
• Provide first-level support for SAP Fiori Launchpad and Fiori Apps (access, roles, navigation, basic troubleshooting).
• Support users with how-to questions related to S/4HANA business processes and user experience.
• Handle basic system administration tasks, such as password resets and user unlocking.
• Support master data-related inquiries, including Business Partner topics.
• Document solutions, contribute to the S/4HANA knowledge base, and escalate complex issues to 2nd level support.

Requirements

• Basic working knowledge of the SAP S/4HANA environment and its fundamental differences from ECC.
• Familiarity with the SAP Fiori Launchpad and Fiori Apps navigation and UI concept.
• Excellent analytical and problem-solving skills with a strong focus on customer service.
• Exceptional communication skills, able to explain technical issues to non-technical staff.
• Proficiency in using ticketing/help desk software.
• Fluent English and German required.

Culture & Benefits

• Work in an IT consultancy firm specializing in innovative technologies.
• Collaborate with a team successful in designing and implementing software solutions.
• Engage in projects across diverse sectors including Telecom, Energy, Bank, and e-commerce.
• Hybrid work model based in Zug.