Language Lead (Content Production)

TL;DR

Language Lead (Content Production): Leading language services and localization for the CEMEA region, managing a team of linguists and project managers to deliver high-quality marketing communications. Focus on strategic partnership with clients, driving process improvements, and ensuring efficient localization setups while maintaining agreed profitability.

Location: Dubai, United Arab Emirates. This is a hybrid role and requires travel as needed.

Company

hirify.global is a Global Content Production Company, part of WPP, partnering with top brands to deliver engaging and measurable content across all channels and media.

What you will do

• Lead and manage a team of Transcreation Account Managers and linguists, fostering an inclusive team culture.
• Drive continuous delivery of CEMEA language projects, ensuring high quality and maintaining agreed profitability.
• Establish strong strategic partnerships with key clients and senior management, delivering against contractual obligations and KPIs.
• Lead development and implementation of process improvements and efficiency initiatives in language technology.
• Manage team resources, including recruitment, training, onboarding, and performance appraisals.
• Contribute to budget planning, forecasting, and reporting on linguistic team performance and productivity.

Requirements

• Proven experience in a lead client servicing role with deep understanding of language processes, transcreation, and localization.
• Experience in budgeting and forecasting.
• Excellent written and verbal communication skills, including presenting to drive change.
• Experience working in a fast-paced environment, ideally from the language or creative industry.
• Focus on continuous improvements, delivering excellent quality and high levels of customer service.
• Agency experience managing international clients in multiple markets with multiple stakeholders.
• Experience of running an account team including resource planning and people management.
• Fluent written and spoken English is required.
• Must be able to travel as required.

Culture & Benefits

• Be part of a global network dedicated to extraordinary work for clients.
• Work in a culture of creativity, belonging, and continuous learning.
• Values-driven environment with a focus on being Hands On, Honest, Heart & Soul, Happy Family, and Hungry.
• Committed to fostering a culture of respect where everyone feels they belong and has equal opportunities.