Sr. Salesforce Business Analyst (Fintech)

TL;DR

Sr. Salesforce Business Analyst (Fintech): Optimizing service delivery and post-sales operations by bridging the gap between Customer Success, Professional Services, and Finance departments with an accent on gathering requirements and designing scalable processes. Focus on ensuring a 360-degree view of the customer journey from project kickoff to ongoing support within the PSA tool and Service Cloud environment.

Location: Bogota, Colombia

Company

hirify.global makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.

What you will do

• Gather requirements for Salesforce Service Cloud and Professional Services Automation (PSA).
• Design scalable processes to optimize service delivery and post-sales operations.
• Ensure that the PSA tool and Service Cloud environment provide a 360-degree view of the customer journey.
• Bridge the gap between Customer Success, Professional Services, and Finance departments.

Requirements

• Experience as a Business Systems Analyst specializing in Salesforce Service Cloud and Professional Services Automation (PSA).

Culture & Benefits

• Pioneering Technology: Be at the forefront of innovation, leveraging the latest technology to empower customers.
• Collaborative Culture: Work in a culture driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Have a global, measurable impact on clients, the business, and each other.