Merchant Onboarding Manager (Fintech)

TL;DR

Merchant Onboarding Manager (Fintech): Leading and supporting a team to activate merchant partners and ensure operational excellence across the onboarding funnel with an accent on process refinement, performance driving, and scalability. Focus on optimizing workflows, troubleshooting issues, and implementing system/process improvements in a fintech and e-commerce environment.

Location: Onsite in Egypt

Company

hirify.global is a fintech company that enables shoppers to split payments online and in-store, generating over $7 billion in transaction volume for partner brands and operating in the GCC region.

What you will do

• Lead and support the onboarding team in activating merchants and managing backend setup and configurations.
• Own and refine onboarding processes to ensure speed, accuracy, and consistency across all touchpoints.
• Conduct daily audits on work quality, pipeline progress, and CRM hygiene, addressing pending items.
• Provide regular coaching and training to team members to improve communication and merchant handling.
• Track team and individual KPIs, generate reports, and create internal onboarding dashboards to guide decision-making.
• Collaborate cross-functionally to improve workflows, troubleshoot issues, and implement system/process improvements.

Requirements

• 3–4 years of experience in onboarding, operations, account management, or customer success, with proven team leadership.
• Strong experience in managing performance metrics, QA, reporting dashboards, or CRM systems.
• Skilled in process development, playbook creation, and operational scaling.
• Highly organized and detail-oriented, with strong project and time management skills.
• Excellent written and verbal communication in English & Arabic.
• Comfortable leading change from policy rollouts to system implementations with a proactive problem-solving mindset.

Nice to have

• Background or strong interest in fintech, SaaS, or e-commerce.
• Knowledge of the e-commerce system landscape (e.g., Magento, Shopify, API integrations).

Culture & Benefits

• Flexible working hours with autonomy and responsibility.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks for health and well-being, education, professional development, or travel needs.

Hiring process

• Stage 1: Applied
• Stage 2: Review
• Stage 3: HR call
• Stage 4: Technical interview
• Stage 5: Final interview
• Stage 6: Hired