Principal Solution Engineer (AI)

TL;DR

Principal Solution Engineer (AI): Designing and building next-generation customer engagement experiences powered by hirify.global's Customer Engagement Platform with an accent on blending voice, messaging, autonomous and human-assisted agents, and intelligent workflows. Focus on shaping how customers think about conversations, prototyping solutions, and translating business intent into scalable architectures.

Location: Remote, based in Australia

Company

hirify.global is a product company shaping the future of communications and empowering developers worldwide to craft personalized customer experiences.

What you will do

• Partner closely with Account Executives and customers to understand business objectives and engagement challenges.
• Lead technical and experiential discovery sessions to uncover user needs, communication patterns, and opportunities.
• Design and demonstrate intelligent, conversational experiences using hirify.global products across voice, messaging, and digital channels.
• Build compelling demos, prototypes, and Proof-of-Concepts using hirify.global: Flex, Conversations, Voice, Messaging, Segment and AI-powered capabilities.
• Translate validated experiences into secure, scalable architectures that support long-term customer success.
• Work cross-functionally with hirify.global Account Executives, Solutions Engineers, Professional Services, Partners, and Product teams to drive deal success.

Requirements

• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space.
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs.
• Creativity to be a problem solver, able to collaborate with others to drive success.
• An engaging storyteller who can communicate complex topics to multiple levels of technical and non-technical audience.
• Ability to ask the right questions to build a deep understanding of customer needs and guide them to a technical solution.

Nice to have

• Experience designing conversational or AI-assisted experiences, including chatbots, voice bots, or contact centre workflows.
• Exposure to conversation design concepts such as intents, utterances, entities, error handling, and human-in-the-loop escalation.
• Hands-on experience with UX / UI design tools such as Figma, FigJam, Sketch, or similar.
• Practical experience applying Design Thinking methodologies.
• Experience with contact centre technologies, CDP, CPaaS, or CCaaS platforms.
• Understanding of how AI, automation, and human agents can work together in customer engagement scenarios.
• Knowledge of public cloud platforms (Salesforce, Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
• Experience writing code in backend (Java, C#, Node.js, Python or PHP) or web (JS, React) areas.
• Experience with designing and consuming REST APIs.

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Opportunities to build relationships with customers and colleagues, with approximately 35% travel anticipated.
• Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program (offerings vary by location).
• Emphasis on solving problems, taking initiative, and embodying hirify.global Magic values.
• Empowerment for employees to build positive change in their communities by supporting volunteering and donation efforts.