Principal Customer Success Manager (RPA/Automation)

TL;DR

Principal Customer Success Manager (RPA/Automation): Providing strategic value to customers by increasing product adoption and utilization, enriching relationships, and achieving higher NPS/CSAT scores with an accent on acting as a trusted advisor and driving automation journeys. Focus on building customer communities, addressing challenges, and supporting key account managers for scaling opportunities.

Location: Onsite in Tokyo, Japan

Company

hirify.global is a category-leading enterprise software company committed to unleashing the transformative power of automation.

What you will do

• Ensure customer value realization and business objectives are met through automation.
• Act as a strategic and trusted advisor to customers, empathizing with their experience.
• Maintain high levels of customer engagement, satisfaction, and loyalty.
• Enable customers' automation journey using workshops, training, and product expertise.
• Provide customer feedback to the product team and drive higher product adoption and retention.
• Mentor newer RPA Technical Account Managers and partner with hirify.global’s Account Executives.

Requirements

• Capable of building strong relationships, collaboration, and acting as an advisor.
• Excellent presentation, verbal, and written communication skills.
• Experience in sales, consulting, or customer success roles.
• Strong analytical and problem-solving abilities.
• Proficiency in project management, support, or presales activities.
• Hands-on experience with digital technology, software delivery, and implementation.
• English: professional working proficiency (minimum).
• Multi-lingual skills are highly valued for customer engagement.

Culture & Benefits

• Work in a company that believes in the transformative power of automation.
• Be part of a curious, self-propelled, generous, and genuine team within a fast-moving growth company.
• Opportunities for flexibility in work arrangements; however, specific roles may be office-based or hybrid.
• Commitment to diversity and an inclusive workplace that provides equal opportunities to all persons.
• Provides reasonable accommodations for candidates upon request.

Hiring process

• Applications are assessed on a rolling basis.
• The application window may close immediately if a qualified candidate is selected.