Digital Operations Manager (E-commerce)

TL;DR

Digital Operations Manager (E-commerce): Overseeing E-commerce teams' engagement with digital platforms and enterprise systems, ensuring effective tool usage and driving alignment and efficiency. Focus on platform & workflow management, leading QA, and cross-functional project management to improve the digital customer experience.

Location: Onsite in Stamford, CT or New York, US. Candidates must have US work authorization and be eligible for E-Verify.

Salary: $118,000–$133,000

Company

Design Within Reach, a brand under hirify.global, focuses on creating and sourcing exceptionally crafted, built-to-last, and beautifully designed furnishings, aiming to redefine modern for the 21st century.

What you will do

• Own workflows and oversee E-commerce teams' use of internal digital platforms (e.g., NetSuite, SFCC, SFDC).
• Troubleshoot business-as-usual issues and coordinate with SMEs for resolution.
• Lead and mentor a Digital Operations Analyst & Quality Assurance team.
• Develop and maintain daily QA checklists to validate site functionality and content accuracy.
• Act as the primary liaison between E-commerce and Product Management teams, surfacing requirements and prioritizing work.
• Provide input into long-term platform strategy to support growth and scalability.

Requirements

• Bachelor's Degree in a related field is highly preferred.
• 5–7 years of experience in digital operations, e-commerce, or product/project management roles.
• 2+ years of people management experience, with a track record of building and developing high-performing teams.
• Strong understanding of enterprise digital platforms (SFCC, NetSuite, SFDC).
• High proficiency in Microsoft Office (Excel, PowerPoint, Word) and Airtable.
• Proven ability to manage projects, align cross-functional teams, and communicate across technical and business stakeholders.

Culture & Benefits

• Commitment to equal opportunity employment, welcoming diverse backgrounds and abilities.
• Comprehensive benefits package including Medical, Prescription Drug, Dental, Vision, Health Savings Account, and Life Insurance.
• Paid Time Off (including Vacation and Parental Leave) and Holidays.
• 401(k) and Short/Long Term Disability.
• Annual discretionary incentive and equity awards may be available.

Hiring process

• hirify.global positions are generally closed within 45 days, open for a minimum of 5 days.
• The organization participates in E-Verify Employment Eligibility Verification.
• Reasonable accommodations for disabilities can be requested via careers_help@hirify.global.com.