VIP Account Manager (iGaming)

TL;DR

VIP Account Manager (iGaming): Responsible for the retention and increase of lifetime value of VIP customers with an accent on personalized client relationships, performance monitoring, and bonus crediting. Focus on finding solutions for customer issues, analyzing behavior, and ensuring product compliance.

Location: Onsite in Warsaw, Poland

Company

hirify.global is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.

What you will do

• Search for and find solutions for customers’ issues.
• Analyze customers’ behavior and maintain personalized relationships with VIP clients.
• Monitor customers’ performance and behavior to evaluate bonus crediting.
• Ensure that products’ compliance is followed according to relevant regulations.

Requirements

• Proficiency in English and Irish (both written and spoken).
• Proactive person with good support/sales skills.
• Strong communication and negotiation skills.
• Attention to details.

Nice to have

• Previous experience as a Sales agent.
• Previous experience on a similar position.

Culture & Benefits

• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups.
• Starting from 20/26 paid leave days.
• 6 additional days of sick leaves without document required.
• Birthday gift cards, Sports card (Multisport), Wedding and newborn gifts.
• Breakfast, Friday lunches, fruits, and snacks in the office.
• Team-building events and activities.
• Career growth opportunities.