Intermediate Salesforce Administrator (Night Shift)

TL;DR

Intermediate Salesforce Administrator: Managing and optimizing Salesforce Service Management, focusing on grooming and resolving IT tickets, monitoring data quality, and supporting SF organization reporting. Focus on data accuracy, process optimization using Process Builders, and ensuring security and GDPR compliance.

Location: Bonifacio Global City, Taguig City, Philippines. This is a hybrid role (2-3 days a week in-hub collaboration) with a NA-shift schedule (8pm – 5am) and US Holidays.

Company

hirify.global is a product company focused on providing an end-to-end cyber resilience platform leveraging AI-powered capabilities to help businesses manage, secure, and recover from cyberthreats.

What you will do

• Actively participate in Salesforce Service Management by grooming, estimating, and resolving IT tickets.
• Monitor and update data quality dashboards to ensure adherence to internal data standards.
• Support Salesforce organization reporting, partnering with scrum teams to meet data needs.
• Build and maintain documentation for all data quality reporting processes and methodologies.
• Aggregate and summarize large amounts of data for business stakeholders.
• Ensure accuracy of reports and dashboards, investigating and highlighting unusual exceptions.
• Assist in managing security and GDPR-related processes, controls, and requests.
• Provide quick responses to ad-hoc project and data queries.

Requirements

• 2+ years of Salesforce Administration experience.
• Experience with Salesforce data management tools (Data Loader, DemandTools).
• Advanced proficiency in Excel and other Microsoft Office applications.
• Familiarity with the Software Development Life Cycle (SDLC) and participation in deploying/validating change sets.
• Excellent self-audit skills, including documentation, thorough testing, and result interpretation.
• Ability to work independently and be flexible and motivated in a fast-paced environment.
• Willingness to learn applications outside of Salesforce.
• Strong organization skills with a passion for data quality discipline.

Culture & Benefits

• Medical and dental insurance.
• Generous PTO and observed holidays, plus 2 Paid VoluNteer Days per year.
• Employee Stock Purchase Program and pension with company contribution.
• Monthly grab & go onsite pantry allowance and monthly internet allowance.
• N-ablite Learning, a custom learning experience for professional development.
• Hybrid working model of 2-3 days a week in-hub collaboration.