TL;DR

Customer Success Manager (Fintech): Building effective relationships with customers and maximizing customer lifetime value within the assigned portfolio with an accent on delivering great customer experience and maximizing the use of products. Focus on driving additional value throughout the lifetime of the subscription term and exceeding customer expectations.

Location: Position located in Dubai, Emirate of Dubai, United Arab Emirates

Company

%hirify_global%'s AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset.

What you will do

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives.
Develop a strategy and plan for achieving customer objectives from a consultative approach.
Monitor customer usage, adoption, and customer health metrics.
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives and overall level of satisfaction.
Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new %hirify_global% products.
Maintain impeccable administration of your accounts in the Company’s CRM.

Requirements

Associate’s degree or equivalent work experience and education preferred.
Familiarity with standard concepts, practices, and procedures within the IT Security Field.
Experience with Salesforce or other CRM.
Excellent verbal and written communications.
Superior Customer Service skills.
Must be able to work with minimal supervision.

Culture & Benefits

Company-wide bonuses based on monthly sales targets.
Employee referral bonuses.
Tuition reimbursement, certification reimbursement, and certification completion bonuses.
Modern, high-tech, and fun work environment.

Customer Success Manager (Tt/Smb) (Fintech)