Technical Client Success Manager

TL;DR

Technical Client Success Manager: Building and maintaining strong client relationships through platform education and admin support with an accent on driving client engagement, satisfaction, retention, and growth. Focus on onboarding new administrators, providing data-driven insights, and collaborating with product and sales teams for continuous improvement and upsell opportunities.

Location: Lindon, Utah

Company

hirify.global is reimagining the workplace to be more rewarding, supportive, and fun for everyone.

What you will do

• Guide new administrators through the onboarding process and provide training.
• Act as a primary point of contact for clients, addressing inquiries and advocating on their behalf.
• Resolve client concerns around the platform and software through education, escalation, and training.
• Provide data-driven insights to clients, helping them make informed decisions.
• Collaborate with the sales team to identify opportunities for renewals and upsells, and communicate new features.
• Gather client feedback and collaborate with the product team to continuously improve the platform.

Requirements

• Superior problem-solving skills and a growth mindset.
• Bachelor's degree in Business Administration, Marketing, Computer Science, IT or a related field OR 3+ years of experience in client success, account management, or customer relations in the digital solutions industry.
• Strong understanding of digital platforms, SaaS products, and employee engagement tools.
• Exceptional communication and interpersonal skills.
• Proven track record of driving client engagement and satisfaction.
• Analytical mindset with the ability to interpret data and metrics.
• Highly organized and detail-oriented.

Culture & Benefits

• hirify.global is one of the fastest growing companies in the Nation (3x Inc. 500, 2x Deloitte Technology Fast 500).
• Certified as a Great Place to Work and recognized as one of the Best and Brightest companies.
• Work with a revolutionary, client-approved product.
• Benefit from leadership that listens.
• Work in a new 200,000 sq. ft. headquarters.
• Enjoy cool swag, endless snacks, and a fun work environment.