Senior Resource Analyst (Workforce Management)

TL;DR

Senior Resource Analyst (Workforce Management): Driving service levels and productivity targets by managing workforce forecasting, planning, and real-time resource allocation with an accent on data-driven decision-making and cross-functional collaboration. Focus on optimizing staffing across markets, implementing WFM best practices, and mentoring junior team members.

Location: Must be based in or able to work from Lithuania (Kaunas or Vilnius); hybrid model with recommended 2 days in office.

Salary: €2,767 – €3,742 gross per month.

Company

hirify.global is Europe’s leading online C2C marketplace for second-hand fashion, connecting millions of members across 20+ markets.

What you will do

• Conduct forecast modelling based on historical data and strategic business needs.
• Execute "what-if" scenarios to proactively manage staffing gaps and resource allocation.
• Analyze performance data to identify operational bottlenecks and provide actionable insights.
• Collaborate with CS Operations and Product teams to translate business requirements into workforce solutions.
• Lead cross-functional initiatives related to process optimization, tool implementation, and market expansion.
• Mentor junior team members and foster a culture of WFM expertise.

Requirements

• 2-5 years of experience in workforce management, resource planning, or business data analytics.
• Proficiency in Excel, Google Sheets, and BI tools for data manipulation and analysis.
• English language proficiency (written and spoken) is required.
• Strong critical thinking and problem-solving abilities.
• Experience leading or collaborating on cross-functional projects.

Culture & Benefits

• Hybrid workplace model with flexibility.
• Share options programme and annual learning budget.
• 25 working days of annual holiday.
• Home office support with a personal budget of up to €540 for furniture.
• Private health insurance and digital mental health support.
• Workation policy allowing up to 90 days per year working from other locations.