Customer Technical Support Engineer (Tier 1)

TL;DR

Customer Technical Support Engineer (Tier 1): Providing responsive technical support for hirify.global’s SaaS platform to global customers with an accent on troubleshooting software and platform-related issues, documenting solutions, and continuously building product knowledge. Focus on collaborating with teammates to improve processes and ensuring a positive customer experience while managing open issues effectively.

Location: Onsite in Bengaluru, Karnataka, India. Flexible hours required for 24/7 global customer support.

Company

hirify.global is a fast-growing global technology company providing an omnichannel employee and customer communications and workplace experience platform.

What you will do

• Provide responsive technical support to customers via chat, email, phone, and screen sharing.
• Troubleshoot and resolve software and platform-related issues for users.
• Document problem-solving steps and track progress for team visibility.
• Build in-depth knowledge of hirify.global’s products, services, and tools.
• Collaborate with teammates to share knowledge and improve processes.
• Manage open issues and ensure timely follow-up.

Requirements

• At least 4 years of experience in a customer-facing technical support role.
• Excellent knowledge of Windows Server Administration (WMI, Active Directory, DNS, DHCP, Server roles).
• Experience in OS troubleshooting, log analysis, Network LAN, Firewall concepts, NTFS, and File Management Structures.
• Proficiency with Remote Support tools (Logmein.com, Gotomeeting.com, VNC, Dameware, RDP).
• Confidence in troubleshooting technical problems and explaining solutions clearly.
• Customer-focused mindset with good communication skills.

Nice to have

• Experience with Linux.

Culture & Benefits

• Supportive team valuing learning, collaboration, and continuous improvement.
• Opportunities for skill development and career growth in a fast-paced tech company.
• Work with a global customer base and cutting-edge communication technology.
• Values-driven organization fostering authenticity and impact.
• Dynamic environment with flexible individuals who thrive on challenge and responsibility.