Customer Technical Support Engineer (Tier 1)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

India

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Technical Support Engineer (Tier 1): Providing responsive technical support for hirify.global’s SaaS platform to global customers with an accent on troubleshooting software and platform-related issues, documenting solutions, and continuously building product knowledge. Focus on collaborating with teammates to improve processes and ensuring a positive customer experience while managing open issues effectively.

Location: Onsite in Bengaluru, Karnataka, India. Flexible hours required for 24/7 global customer support.

Company

hirify.global is a fast-growing global technology company providing an omnichannel employee and customer communications and workplace experience platform.

What you will do

Provide responsive technical support to customers via chat, email, phone, and screen sharing.
Troubleshoot and resolve software and platform-related issues for users.
Document problem-solving steps and track progress for team visibility.
Build in-depth knowledge of hirify.global’s products, services, and tools.
Collaborate with teammates to share knowledge and improve processes.
Manage open issues and ensure timely follow-up.

Requirements

At least 4 years of experience in a customer-facing technical support role.
Excellent knowledge of Windows Server Administration (WMI, Active Directory, DNS, DHCP, Server roles).
Experience in OS troubleshooting, log analysis, Network LAN, Firewall concepts, NTFS, and File Management Structures.
Proficiency with Remote Support tools (Logmein.com, Gotomeeting.com, VNC, Dameware, RDP).
Confidence in troubleshooting technical problems and explaining solutions clearly.
Customer-focused mindset with good communication skills.

Nice to have

Experience with Linux.

Culture & Benefits

Supportive team valuing learning, collaboration, and continuous improvement.
Opportunities for skill development and career growth in a fast-paced tech company.
Work with a global customer base and cutting-edge communication technology.
Values-driven organization fostering authenticity and impact.
Dynamic environment with flexible individuals who thrive on challenge and responsibility.

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