Vendor Management Specialist

TL;DR

Vendor Management Specialist: Supporting daily operations and performance tracking for outsourced BPO vendors in customer service and content moderation, with an accent on ensuring smooth communication, coordination, and compliance. Focus on analyzing vendor data, identifying performance gaps, and implementing improvement actions across various hirify.global projects.

Location: Malaysia

Company

hirify.global is committed to providing immersive virtual world experiences to players around the world with popular games like Genshin Impact and Honkai: Star Rail.

What you will do

• Support daily operations and communication with outsourced BPO vendors for Customer Service (CS) and Content Moderation (CM) for hirify.global projects.
• Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance, and help prepare review reports.
• Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement.
• Work with internal QA and Training teams to review audits, find performance gaps, and follow up on improvement actions.
• Coordinate with internal teams (CS, CM, Product, Localization, Policy) on workflow updates, documentation, and operational needs.
• Ensure vendors follow data protection, security, and ethical moderation policies, escalating risks when needed.

Requirements

• Recent graduate (Class of 2024/2025) or graduated within one year, holding a Bachelor's degree or higher.
• Strong interest in the gaming industry, operations management, customer service, or content safety.
• Strong data sensitivity and analytical skills; able to spot issues from data.
• Excellent coordination and communication skills with a hands-on, "get-things-done" mentality and strong execution.
• Organized, adaptable, and responsible, with a genuine passion for player experience and community well-being.
• Fluency in both English and Mandarin (written and spoken) is highly preferred to coordinate with regional teams and vendors.

Nice to have

• Proficiency in SQL or experience with data tools.
• Relevant internship experience (e.g., data analysis, project management, operations support, BPO industry).
• Industry background in tech, e-commerce, gaming, or other fast-paced sectors is preferred.

Culture & Benefits

• Committed to providing immersive virtual world experiences to players around the world.
• Devoted to engaging fans and fostering an enthusiastic and inclusive global community.
• Consistently explore cutting-edge game development technologies, including cel shading and cloud gaming.
• An equal opportunity employer that believes diverse backgrounds are key to bringing concepts to life.