Operations Specialist (Platform)

TL;DR

Operations Specialist (Platform): Ensuring the stability and efficient release of platform services, with an accent on risk mitigation, optimizing cross-team processes, and managing business requirements for SDK, payment, and account systems. Focus on identifying user pain points, solutioning, and continuously improving user experience through platform service and product capability enhancements.

Location: Singapore

Company

hirify.global is a product company committed to providing immersive virtual world experiences through popular games like Genshin Impact, Honkai: Star Rail, and Zenless Zone Zero.

What you will do

• Ensure platform stability by cooperating with infra and tech teams, mitigating risks, and leading recovery actions for online incidents.
• Organize and track scheduled or ad-hoc platform releases to ensure stability and efficiency.
• Optimize cross-team work processes and increase SDK team efficiency.
• Manage end-to-end business requirements for SDK, payment, and account systems, from gathering to launching.
• Identify user pain points and improvement opportunities based on data analysis and customer feedback to enhance platform services.

Requirements

• Bachelor's degree or above with 2 years of experience in platform operation.
• Experience in requirement management or online stability management related to payment or account.
• Demonstrate strong data sensitivity, logical thinking, owner sense, and independent problem-solving abilities.
• Be a good team player with strong communication skills.
• Fluency in both English and Mandarin (written and spoken) is highly preferred for effective collaboration.

Culture & Benefits

• Committed to providing immersive virtual world experiences to players worldwide.
• Devoted to fostering an enthusiastic and inclusive global community.
• Consistently exploring cutting-edge game development technologies.
• Believes diverse backgrounds are key to bringing concepts to life.
• Opportunity to play a key role in creating the best immersive virtual world experience for users.