Operations Manager

TL;DR

Operations Manager: Determining the overall strategic and operational scope for new business opportunities with customers and prospects, with an accent on RFP process, upsell/cross-sell, and GSDC Ops Quality oversight. Focus on crafting and communicating solution strategies and driving resolution of escalations.

Location: Hybrid in Kyiv, Ukraine

Company

hirify.global and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.

What you will do

• Close collaboration with Account Managers, GSDC, Solution Specialists, and other cross-functional departments.
• Manage the RFP process with the Sales Organization and drive upsell/cross-sell within named accounts.
• Oversee GSDC Ops Quality and support targeted campaign enablement.
• Attend internal/external customer calls and presentations as an expert resource.
• Collaborate with sales on strategic high-potential customers to develop account plans to maximize opportunities.
• Drive resolution of escalations by working with customers, account teams, and internal support teams.

Requirements

• Ability to perform administrative tasks to support the sales team and efficiently manage time, priorities, and daily workload.
• Capability to provide customers with a value-added perspective around industry, trends, and the customer's own business.
• Proficiency in utilizing data obtained on customers to understand them better and build deeper relationships.
• Aptitude for analyzing financial information to forecast business, industry, or economic conditions.
• Experience in following global best practices and identifying opportunities for process, system, and structural improvement.
• Familiarity with frameworks and methodologies such as Agile, SCRUM, Lean, Six Sigma, Waterfall, and Kanban.

Culture & Benefits

• Global, AI-powered software and cloud solutions provider with a footprint in over 70 countries and a diverse team of 13,000+ professionals.
• Unparalleled opportunities for talent to grow, make an impact, and shape the future of technology.
• Empowerment to work across borders, innovate fearlessly, and continuously develop skills through world-class learning and development programs.
• A purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
• Commitment to providing an environment of mutual respect where equal employment opportunities are available to all applicants.
• Support for reasonable adjustments at any point during the recruitment process.