Principal UX/CX Researcher (Fintech/iGaming)

TL;DR

Principal UX/CX Researcher (Fintech/iGaming): Seamlessly implementing the UX research process within Discovery phases for multiple product teams with an accent on qualitative and quantitative research of external audiences, product auditing, and identifying growth areas. Focus on linking research to product goals and metrics, fostering a UX research culture, and developing research competencies within the team.

Location: Onsite in Limassol, Cyprus

Salary: High salary (plus performance bonuses)

Company

hirify.global is an international IT company headquartered in Limassol, Cyprus, focused on creating and launching proprietary Fintech and iGaming software products and services.

What you will do

• Seamlessly implement the UX research process in Discovery phases.
• Conduct qualitative and quantitative research of external audiences, selecting appropriate methods and verifying sample compliance.
• Identify UX problems, audit products, and make recommendations for potential growth areas.
• Manage project documentation and generate research reports, contributing to a knowledge library.
• Plan and prioritize the research backlog for multiple product teams.
• Act as an ambassador for UX research culture, training product teams and increasing trust in research as a decision-making tool.

Requirements

• 3+ years of experience independently conducting and analyzing qualitative and quantitative end-to-end research.
• Experience working with analysts to develop research hypotheses, set objectives, and interpret results, understanding data's relationship to product and business metrics.
• Ability to integrate UX research and product analytics results into a single comprehensive view.
• Understanding of sample principles: creating sets, controlling representativeness, and handling biased samples.
• Ability to create a research roadmap linked to product goals, North Stars, and key metrics (retention, CR, LTV).
• Strong communication and presentation skills, with critical thinking and methodological rigor to defend decisions.

Nice to have

• Experience building or developing a research function from scratch.
• Experience implementing research processes in product teams.
• Skill in creating clickable prototypes in Figma for UX testing.

Culture & Benefits

• High salary with performance bonuses and regular salary revisions.
• Flexible start time (8:00-10:00) for a Mon-Fri work schedule.
• 24 days of holiday leave.
• Corporate English lessons.
• Exciting work challenges within a strong team of like-minded professionals.