IT Operation Center Specialist

TL;DR

IT Operation Center Specialist: Monitoring and maintaining the health and performance of IT systems and batch processing jobs with an accent on system performance, availability metrics, and timely execution of critical business processes. Focus on identifying and troubleshooting system anomalies, resolving batch job failures, and managing incidents.

Location: Hybrid, must be a Swiss resident.

Company

Founded and headquartered in Switzerland, hirify.global is an industry-leading provider of wealth management technology and services for financial institutions globally.

What you will do

• Proactively monitor system performance and availability.
• Identify and troubleshoot system anomalies and performance bottlenecks.
• Respond to system alerts and escalate critical issues.
• Schedule, monitor, and troubleshoot batch jobs, ensuring timely execution.
• Investigate and resolve batch job failures.
• Document and track incidents.

Requirements

• Good understanding of IT infrastructure components (servers, networks, databases).
• Excellent problem-solving and troubleshooting skills.
• Strong attention to detail.
• Ability to work independently and in a team environment.
• Strong communication skills, both written and verbal, with a good level of fluency in English.
• Full availability to work in shifts, including nights, weekends, and public holidays.

Nice to have

• Experience with system monitoring tools (PagerDuty, NetCool, Grafana).
• Knowledge of batch processing concepts and tools (Zena).
• Experience with ITIL frameworks.
• Knowledge of cloud technologies.

Culture & Benefits

• Hybrid and flexible working options available.
• Commitment to fostering an equal opportunity and inclusive culture.
• Opportunity to work closely with leading financial institutions.
• Collaborative, supportive, and flexible work environment.