Expert Product Management Specialist (CX)

TL;DR

Expert Product Management Specialist (CX): Leading end-to-end product lifecycle and managing multidisciplinary squads delivering CX solutions, with an accent on translating client vision into actionable roadmaps. Focus on refining product discovery toolkits, integrating AI technologies, and managing stakeholder expectations at the VP and Director level.

Location: US-Remote

Company

hirify.global is a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges.

What you will do

• Support the commercial team in identifying and shaping new CX business opportunities by providing deep product expertise.
• Lead the end-to-end product lifecycle from discovery to launch, ensuring every solution meets both user needs and client business objectives.
• Manage and mentor multidisciplinary squads (Design, Engineering, Data) to deliver CX solutions.
• Direct the tactical execution of CX initiatives, ensuring the team adheres to best-in-class product mgmt standards.
• Refine and implement product discovery toolkits and delivery artifacts to be used across the US team.
• Stay at the forefront of CX trends and AI applications to ensure delivery remains innovative and competitive.

Requirements

• Proven experience as a Senior Product Manager or Lead Product Manager, ideally within a fast-paced environment.
• Strong consultancy background, with experience delivering client-facing projects.
• Expert-level skills in product discovery, framing, and delivery, with a portfolio of successful launches.
• Strong interpersonal skills with the ability to manage stakeholder expectations at the VP and Director level.
• Experience working as a generalist across multiple domains, with the agility to pivot between industries (e.g., Healthcare to Banking).
• Practical experience integrating AI technologies into product features or workflows.

Nice to have

• Experience in managing a small portfolio of related products or workstreams.
• Active involvement in team growth, including interviewing and mentoring.
• Deep familiarity with Agile/Scrum methodologies and modern product management tools (Jira, Productboard, etc.).
• Domain experience in one of our core markets: Healthcare, Banking, FS, or Retail.

Culture & Benefits

• Work alongside top professionals in a friendly, open-door environment.
• Take on large-scale projects with a global impact and expand your expertise.
• Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications.
• Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies.
• Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans.