Staff Product Manager (Fintech)

TL;DR

Staff Product Manager (Fintech): Leads the Trust & Safety domain, responsible for balancing security with seamless user experience in payment processes with an accent on dispute management, customer care interfaces, and fraud/risk interventions. Focus on developing and executing product strategy, ensuring regulatory compliance (FCA, PSD2/SCA, KYC/AML), and optimizing "Experience Health" KPIs.

Location: Hybrid in London, UK (3 days onsite per week)

Company

hirify.global powers billions of transactions globally for companies like eBay, ASOS, Klarna, Uber Eats, and Sony, making digital payments seamless.

What you will do

• Develop and execute product strategy for consumer protection and account integrity within the Trust & Safety domain.
• Ensure all consumer experiences meet FCA, PSD2/SCA, and KYC/AML regulatory and compliance requirements.
• Define end-to-end user journeys for complex scenarios like dispute resolution, identity verification, and account limitations.
• Partner with cross-functional teams (Engineering, Risk, Fraud, Operations) to build real-time threat response systems.
• Define KPIs for "Experience Health" and optimize performance, monitoring impact on user retention and trust.
• Influence senior stakeholders to uphold operating principles while navigating UK financial regulations.

Requirements

• 5-7 years of Product Management experience, with focus on Growth, Risk, or Trust & Safety in UK fintech or payments.
• Deep understanding of UK financial services sector, especially API-led processing and regulatory frameworks.
• Ability to interpret complex risk and performance data for informed decisions.
• Exceptional communication and high EQ leadership skills.
• Proactive, results-oriented, and able to operate in a fast-moving environment.

Culture & Benefits

• Hybrid working model with 3 days per week in the office to foster collaboration.
• Breakfast, lunch, and snacks provided on office days.
• Opportunities for real ownership and work that makes a difference.
• Fast-moving environment with focus on impact and recognition.
• Commitment to diversity, inclusion, and career growth.
• Support for accessibility needs during the hiring process and work environment.