Senior Service Designer (SaaS)

TL;DR

Senior Service Designer (SaaS): Operationalizing and scaling end-to-end customer journeys across products, systems, and teams with an accent on maintaining living journey maps and embedding service thinking. Focus on facilitating journey-based working groups, aligning cross-functional teams, and identifying moments that matter.

Location: Remote, United States

Salary: $195,000 - $230,000 USD (San Francisco, New York City, Seattle), $182,000 - $215,000 USD (All other US Locations)

Company

hirify.global is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

What you will do

• Maintain and evolve living journey maps and service blueprints.
• Facilitate journey-based working groups to align cross-functional teams.
• Partner with product squads on high-impact initiatives to frame problems through a journey lens.
• Surface and document cross-squad dependencies, handoffs, and risks.
• Connect qualitative and quantitative insights to journey artifacts.
• Support adoption of journey-first ways of working by creating lightweight templates and playbooks.

Requirements

• 6–8+ years of experience in UX, product, or service design, with 2+ years focused on service design, systems thinking, or journey-level work.
• Strong hands-on experience creating and maintaining journey maps and service blueprints.
• Demonstrated ability to operate within complex, cross-functional environments, coordinating across product, design, engineering, research, and operations.
• Experience facilitating workshops, working groups, and alignment sessions with diverse stakeholders.
• Comfort embedding with product teams and influencing outcomes without direct ownership.
• Excellent visual communication skills and fluency with tools like Figma, FigJam, Miro, or similar.

Nice to have

• Experience in B2B SaaS or enterprise software.
• Familiarity with GTM, sales, or workflow systems.
• Exposure to AI-driven or automated service experiences.

Culture & Benefits

• Investments in growth with resources, support, and autonomy to own the role and make a real impact.
• Collaboration is at the core.
• Encouragement of bold ideas and courageous action.
• At least 10 paid holidays per year, flex PTO, and parental leave.
• Employee assistance program and wellbeing benefits.
• FSA/HSA and medical, dental, and vision benefits.