Global Sales Operations Manager (SaaS, AI)

TL;DR

Global Sales Operations Manager (SaaS, AI): Managing, aligning, and communicating global sales operations initiatives and activities with an accent on driving consistent sales methodology, pipeline management, and accurate forecasting. Focus on developing sales rules of engagement, leading governance processes, and identifying process improvement opportunities for long-term growth.

Location: Hybrid in Sao Paulo, Brazil

Company

hirify.global empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform.

What you will do

• Manage and document a globally consistent operating cadence for forecasting, pipeline management, and quarterly business reviews.
• Develop sales rules of engagement and lead governance processes, including cross-border and partner opportunities.
• Draft instructions for sales operations processes and perform live demos of new dashboards and CRM features.
• Create and present whitepapers and slide decks documenting sales operations best practices for various audiences.
• Document and action feedback on operating cadence, competitive positioning, and market opportunities to support strategic planning.
• Partner with regional and global leaders to identify process improvements, resource optimization, and sales productivity enhancements.

Requirements

• Excellent English documentation, communication, and presentation skills.
• Master’s degree in business or a quantitative field.
• 10+ years of experience in sales program management or sales operations, preferably in a multi-national, matrixed organization within a Cloud or SaaS company.
• Experience leading and owning cross-functional programs in a global high-growth organization.
• Advanced experience with Microsoft PowerPoint, Excel, and Tableau.
• Impeccable managerial and interpersonal influencing skills with proven track record of interacting with executive management.

Nice to have

• Demonstrated ability to be a strategic thinker and proactive leader in an ambiguous environment.
• Proven ability to adapt to shifting priorities and exercise sound judgment.
• MBA or equivalent; Analytics or quantitative bachelor’s degree preferred.

Culture & Benefits

• Independence to make a larger impact and take ownership of work.
• Cultivates collaboration and embraces empathy.
• Opportunity to create the future of customer experience.
• Offers great benefits and perks like larger tech companies.