Senior Technical Program Manager

TL;DR

Senior Technical Program Manager: Leading cross-functional technical programs focused on infrastructure telemetry health, device monitoring, and operational excellence across a global datacenter footprint with an accent on designing, developing, and rolling out monitoring tools and managing incident response. Focus on identifying gaps in monitoring, driving continuous improvement of device onboarding, and ensuring critical infrastructure systems are properly monitored.

Location: Hybrid 3 days per week in Redmond, WA. For candidates based in Washington State.

Salary: $135,000–$145,000 annually

Company

hirify.global is a technology solutions firm helping organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

What you will do

• Lead the design, development, and rollout of dashboards and monitoring tools to assess infrastructure and telemetry health.
• Manage programs that detect, alert, and remediate anomalies in utility and infrastructure data.
• Drive continuous improvement of device onboarding processes to ensure new infrastructure components are integrated.
• Oversee incident management workflows, including triage, root cause analysis, and resolution tracking.
• Partner with engineering, operations, and external teams to define and refine alerting logic.
• Identify gaps in monitoring coverage and lead initiatives to improve observability, reliability, and data accuracy.

Requirements

• 7+ years of experience in technical program management within complex, cross-functional environments.
• 5+ years of hands-on experience with infrastructure monitoring and telemetry systems in datacenter or large-scale infrastructure environments.
• Strong understanding of telemetry pipelines, health metrics, dashboards, and alerting frameworks.
• Experience managing incident detection and response workflows.
• Proven ability to lead multi-stakeholder programs from planning through execution using agile methodologies.
• Proficiency with backlog management and delivery tools such as Jira, Azure DevOps, or similar platforms.
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or equivalent).

Nice to have

• Prior experience working in datacenter critical environments.
• Familiarity with electrical systems and telemetry-driven monitoring solutions.
• Background in operational excellence, service health, or reliability engineering programs.

Culture & Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account and 401k program.
• Competitive PTO offerings and parental leave.
• Opportunities for professional growth and development.
• Work with diverse skillsets and backgrounds.