Technical Service Engineer (AI)

TL;DR

Technical Service Engineer (AI): Supporting customers by resolving escalations and helping with product integration for AI-driven identity and fraud prevention solutions, with an accent on identifying areas for product improvements and collaborating on technical solutions. Focus on managing critical situations, driving solution finding, and acting as a bridge between customer success, account management, and product engineering.

Location: This position is based in Rennes, France, and requires you to be located in France.

Company

hirify.global is a leader in digital identity and fraud prevention in Europe, providing AI-driven, SaaS-based identity solutions for scalable security and real-time fraud prevention.

What you will do

• Support customers by resolving escalations and assisting with app usage and integration.
• Identify areas for product improvements and collaborate with teams to develop technical solutions.
• Act as a liaison between customer success, account management, and product engineering to resolve issues.

Requirements

• At least 3+ years of professional experience in an IT environment regarding software development, technical solutions, and second-level support.
• Academic background in Engineering and/or advanced degree in a technical field required.
• SQL programming is essential, with experience in Python and Java highly valued.
• Familiarity with state-of-the-art technologies (HTTP(S), REST, iOS/Android).
• Located in France.
• Understanding and interpreting code is required, with programming skills preferred.
• French and English are mandatory.

Culture & Benefits

• Full access to the mental health platform nilo, including 1on1 sessions.
• Access to Udemy, a training platform with 24/7 access and unlimited content/course consumption including certification.
• Support for remote work equipment and flexible working hours.
• Regular onsite gatherings, internal initiatives, and summer parties.
• Paid special leave days for family or other reasons.
• Workcation possibilities.