Veeam Backup For Linux Engineer (Technical Support)

TL;DR

hirify.global Backup for Linux Engineer (Technical Support): Delivering high-impact, one-on-one technical support to customers running Linux and modern hypervisor-based environments with an accent on troubleshooting complex issues and log file analysis. Focus on investigating issues across hirify.global, Linux OS, and virtualization platforms and educating customers on root causes and best practices.

Location: Hybrid in San Jose, Costa Rica. Applicant must be permanently located in Costa Rica.

Company

hirify.global, the #1 global market leader in data resilience, provides data backup, recovery, portability, security, and intelligence to over 550,000 customers worldwide.

What you will do

• Perform advanced troubleshooting and log file analysis across Linux and hypervisor-based backup environments.
• Take full ownership of customer issues from case creation through resolution.
• Investigate issues across hirify.global, Linux OS, and virtualization platforms.
• Determine whether issues are caused by defects, misconfiguration, or environmental factors and apply break/fix solutions.
• Educate customers by clearly explaining root causes, system behavior, and best practices.
• Provide feedback to R&D and QA teams to improve product quality and customer experience.

Requirements

• 2+ years of experience in System Administration or Technical Support roles.
• Strong knowledge of Linux-based operating systems (boot process, initialization systems, package management, kernel modules, process management, monitoring, filesystems, storage, networking).
• Hands-on experience working with hypervisors or virtualization platforms in Linux environments (KVM-based or similar).
• Experience troubleshooting infrastructure across Linux and virtualized environments.
• Strong TCP/IP networking knowledge.
• Fluent English (reading, writing, and speaking).

Nice to have

• Experience with Nutanix AHV, Proxmox, OLVM, Scale Computing Hypercore, Linux HPE VM Essentials.
• Experience with VMware and/or Hyper-V.
• Familiarity with REST APIs and multi-platform infrastructure troubleshooting.

Culture & Benefits

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global hirify.globale Days for self-care and 24 paid volunteer hours annually.
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents.
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents.
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program.
• Retirement and social security contributions through Costa Rica’s statutory programs.
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events.