Liveops - Incident Management Analyst (Igaming)

TL;DR

LiveOps - Incident Management Analyst (Igaming): Refine ITSM platform and support ITIL v4 processes in a fast-paced igaming organization. Focus on documenting RCA and Problem Management processes, generating reports, and chairing working groups for complex issues.

Location: Onsite in Malta

Company

hirify.global strives to deliver the best customer experience in the igaming industry.

What you will do

• Document the RCA and Problem Management Process
• Improve upon those processes
• Report on Incidents, RCA, and Problem statistics for LiveOps(NOC)
• Chair working groups for complex RCA and Problems, acting as Project Manager
• Participate in daily reporting and follow-ups of RCA and Problems
• Create and maintain a Known Issue Database

Requirements

• ITIL v4 Foundation Certification (more advanced welcome)
• Advanced Excel experience
• Advanced PowerPoint experience
• 1-3 Years of experience in a production Software development environment
• Proven methods to generate professional reports for consumption by C-Level management down to Software Developers
• Project Management experience (uncertified)

Culture & Benefits

• Life at hirify.global is fast-paced and exciting.
• More than 2,800 colleagues representing over 75 nationalities across a global network of offices.
• Operational headquarters in Malta with 1,500 employees.
• Opportunity to grow within a diverse, international team.