Application Support Analyst (Fintech)

TL;DR

Application Support Analyst (Fintech): Providing client services and support for the hirify.global SMARTS Trade Surveillance product with an accent on application troubleshooting, issue management, and configuration changes. Focus on investigating bugs, resolving issues independently, and collaborating with global internal and external teams.

Location: Hybrid (at least 2 in office days per week) in Bonifacio Global City, Taguig, Philippines.

Company

hirify.global is a global tech leader committed to breaking down barriers to inclusive prosperity in financial markets.

What you will do

• Provide day-to-day application support to hirify.global Trade Surveillance clients.
• Own and manage operational or user-reported issues, performing troubleshooting and resolution.
• Provide functional assistance to users and manage user access.
• Process service and application configuration changes.
• Triage and escalate issues to technology teams and senior management.
• Investigate bugs/defects, manage enhancement requests, and smoke test application releases.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or a related discipline, or equivalent work experience.
• Up to 5 years of experience in Data Center, Trading, Computer, or Network Operations.
• Excellent problem-solving skills and a good understanding of service level metrics.
• Excellent verbal and written English communication skills.
• Ability to use tools such as JIRA, Confluence, SVN, Putty, and MS Office.
• Ability to perform basic file handling/searching operations in Linux.

Nice to have

• Prior technical background in system/product troubleshooting.
• Prior experience in a similar product support role (Technical & Helpdesk Support).
• Understanding of financial markets and trading concepts.

Culture & Benefits

• Autonomous but fast-paced work environment with opportunities for learning and growth.
• HMO coverage for employees and dependents.
• Employee stock purchase plan, equity grant, retirement plan, and annual bonus.
• Free counseling sessions and subscription to e-learning platforms.
• Fitness, wellness programs, and an inclusive culture.