Client Success Specialist

TL;DR

Client Success Specialist: Collaborating with senior employees to provide expert consultation, support, and foster long-term relationships for hirify.global CSD's Icelandic clients with an accent on improving customer service processes and identifying new value-adding services. Focus on ensuring smooth client onboarding, daily customer communication, and contributing to product and service development projects.

Location: Hybrid in Reykjavik, Iceland

Company

hirify.global CSD in Iceland is the leading Central Securities Depository (CSD) in the Icelandic securities market, providing core CSD and post-trade services to Icelandic financial institutions and securities issuers.

What you will do

• Provide expert consultation and ensure smooth client onboarding.
• Manage daily customer communication and support.
• Build and maintain effective long-term client relationships and provide a high level of service.
• Drive improvements by contributing ideas to enhance hirify.global CSD’s customer service processes and efficiency.
• Propose and design business requirements for new value-adding services for clients.
• Participate in product and service development, implementation projects, and system testing.

Requirements

• University Degree in a relevant field.
• Relevant work experience or high motivation and eagerness to learn.
• Excellent Icelandic and English language skills.
• Great presentation and communication skills.

Nice to have

• Experience or interest in securities services or from the financial industry.
• Business Analyst or product development competence.
• Experience working with and analyzing business related and financial data.
• Experience or strong interest in identifying automation opportunities and using AI-enabled tools.

Culture & Benefits

• Competitive, well-rounded rewards package including annual bonus (monetary bonus and stock units).
• Employee Stock Purchase Program with discounted hirify.global shares.
• Internal mentorship program and extensive online learning resources.
• Health insurance program.
• Hybrid work model and Flex Day program (6 days a year additional paid leave).