Director of IT Operations

TL;DR

Director of IT Operations: Leading and optimizing IT infrastructure, service management, and operations across multiple offices, dark stores, and cloud kitchens with an accent on high availability, minimal downtime, and optimized performance. Focus on managing IT helpdesk, implementing security policies, overseeing call center solutions, and managing vendor relationships.

Location: Riyadh, Saudi Arabia (On-Site)

Company

hirify.global is a local delivery platform, part of the Delivery Hero Group, operating in over 70+ countries worldwide, headquartered in Berlin.

What you will do

• Lead and mentor a team of 10+ IT professionals across helpdesk, infrastructure, and security functions.
• Oversee the design, deployment, and management of IT infrastructure to ensure high availability and optimal performance.
• Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests while maintaining SLAs.
• Implement and manage IT security policies, access control, and compliance with industry standards.
• Oversee call center technologies, ensuring seamless integration and continuous improvement of customer experience.
• Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions.
• Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 8+ years of experience in IT operations and infrastructure, with 3-5 years in a leadership role.
• Proven expertise in managing IT operations across multiple locations and departments.
• Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
• English: C1+ required for effective leadership and communication.
• Excellent leadership, communication, and problem-solving skills, with strong organizational and project management abilities.

Nice to have

• Master’s degree in a related field.
• Experience with call center solutions and cloud-based infrastructure.

Culture & Benefits

• Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero.
• Develop your skills with a personal educational budget for conferences and external training.
• Access the Linkedin learning platform and participate in various in-house training.
• Opportunity to learn, grow, and take ownership of your work through challenging projects.