Salesforce Business Systems Analyst

TL;DR

Salesforce Business Systems Analyst: Supporting and optimizing Salesforce Sales Cloud, Account Engagement, and CRM Analytics globally with an accent on business process documentation, system configuration, and integrations. Focus on gathering requirements, designing solutions, and ensuring data accuracy across various departments.

Location: Onsite in London, UK

Company

hirify.global operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale.

What you will do

• Collaborate with stakeholders and technical teams to gather and define business requirements for Salesforce features.
• Prioritise and manage requests, develop user stories, process flows, and design solutions.
• Perform Salesforce configuration, updates, and design reports and dashboards.
• Write and maintain business requirements, functional specifications, test plans, and training documentation.
• Research, evaluate, and implement 3rd party software integrations.
• Coordinate, analyse, assess, configure, and test new functionalities and platform releases.

Requirements

• Minimum 5 years of related experience.
• Certified Salesforce Administrator required.
• Experience in administering Salesforce or similar CRM/marketing engagement platforms.
• Proficiency in Salesforce configurations including automation, security (Profiles, Roles, Permission Sets, Custom Objects, Flows), change sets, and Apex.
• Solid core Business Analyst skillset including process analysis, requirement gathering, user acceptance testing, and user adoption.
• Ability to translate business requirements into solution designs aligned with IT strategy.
• Excellent communication, troubleshooting, and documentation skills.

Nice to have

• Marketing Cloud Account Engagement certification.
• Familiarity with Agentforce or other SaaS systems (Oracle, Netsuite, SAP, Workday).
• Integration systems experience (Boomi).
• Relevant domain knowledge in sales, revenue management, contracts, accounting, or finance operations.
• Bachelor's degree or experience within the media and entertainment industry.

Culture & Benefits

• Opportunity to learn the ins and outs of the CRM ecosystem globally.
• Engage with cross-functional global sales, client services, marketing, accounting, finance, IT, legal, and HR departments.
• Work in a fast-paced environment.
• Be part of a growing internal systems team.
• Commitment to continuous learning and skill development in Salesforce and CRM Analytics.