Technical Support Specialist

TL;DR

Technical Support Specialist: Assisting customers with software usage and troubleshooting issues via multiple channels with an accent on becoming a product expert and influencing product improvements. Focus on developing creative solutions, resolving bugs, and championing customer needs.

Location: Remote, based in the United States

Salary: $19.42-$25.96 USD per hour

Company

hirify.global develops software to help small business owners in the trades with their operations.

What you will do

• Utilize support tools to assist customers with all aspects of the software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows.
• Influence product changes by submitting bugs to developers and ensuring resolution.
• Champion customer needs by sharing feedback and concerns with internal stakeholders.

Requirements

• Excellent people skills: empathetic, patient, confident, and good-humored.
• Ability to thrive in a feedback-oriented, rapidly changing environment.
• Self-motivated and able to master complex software.
• Efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities.
• Work authorization in the United States is required.

Nice to have

• Quickbooks/accounting knowledge.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA, HSA, and 401k match.
• Parental leave and support, fertility, surrogacy, and adoption reimbursement.
• Pet insurance, legal advisory services, and financial planning tools.