Salesforce Application Specialist

TL;DR

Salesforce Application Specialist: Managing and supporting the Salesforce platform, ensuring its smooth operation and efficiency by resolving user issues and performing administrative tasks. Focus on troubleshooting, data management, and continuous improvement of system stability and user adoption.

Location: Hybrid role, based near Porto, Portugal.

Company

hirify.global is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 1,400 brands and boutiques worldwide.

What you will do

• Act as the first point of contact for all Salesforce users, managing, tracking, and resolving support tickets.
• Identify recurring issues, support root cause analysis, and help implement long-term solutions to improve system stability.
• Perform daily Salesforce administration, including user management, security (profiles, permission sets), page layouts, record types, and validation rules.
• Communicate effectively with business users to understand their needs and provide status updates.
• Create and maintain clear end-user documentation, such as how-to guides and knowledge base articles.
• Manage reports, dashboards, and data (imports, deduplication, exports). Assist with maintaining integrations, sandbox refreshes, release updates, and system health monitoring.
• Proactively suggest process improvements and help implement changes that increase user efficiency and adoption.

Requirements

• Foundational, hands-on experience in Salesforce.
• Strong analytical skills with a methodical approach to troubleshooting, root cause analysis, and issue resolution.
• Clear and concise communicator, capable of translating technical information for non-technical stakeholders and providing excellent user support.
• Proficient in English.
• Dedicated team player with a strong commitment to continuous learning and process enhancement.

Nice to have

• Knowledge of Agile methodologies (e.g., Scrum, Kanban).
• Familiarity with tools such as JIRA and Confluence.

Culture & Benefits

• Health insurance for the whole family, flexible working environment, and well-being support and tools.
• Extra days off, sabbatical program, and days for you to give back for the community.
• Training opportunities and free access to Udemy.
• Flexible benefits program.