Integration Support Specialist, Tier 2 (ERP)

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Integration Support Specialist, Tier 2 (ERP): Investigating and resolving complex technical issues related to Procore’s financial ERP integrations with an accent on accounting software and internal microservices. Focus on diagnosing new issues, managing case backlogs in ticketing systems, and collaborating with development teams for API-related errors.

Location: Remote within the US

Company

hirify.global is looking for an Integration Support Specialist for its ERP Support Team, focusing on financial ERP integrations.

What you will do

Investigate and resolve complex tier 2 technical issues for Procore’s ERP Integrations, focusing on accounting software like Sage or QuickBooks.
Troubleshoot integration technical issues within Windows environments or Procore’s microservices.
Provide support via live customer interactions (phone and chat) and email, managing interruptible work.
Efficiently manage a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk.
Escalate issues by collaborating with development team members to resolve API-related errors.
Navigate technical ambiguity and apply problem-solving skills to diagnose new issues.

Requirements

2+ years of technical support experience in a contact center environment.
Proven background in providing technical support for complex software integrations, with specific experience with accounting software like Sage or QuickBooks.
Experience in a queue-based technical support role via live phone, chat, and email channels.
Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk.
Strong analytical and technical troubleshooting skills.
Ability to embody Procore’s core values of Ownership, Openness, and Optimism.

Culture & Benefits

Competitive, fair, and commensurate compensation, including potential for equity.
Commitment to core values of Ownership, Openness, and Optimism.
Consideration for qualified applicants, including those with arrest or conviction records.

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