Senior Account Manager (Fintech)

TL;DR

Senior Account Manager (Fintech): Driving customer success and growth for institutional clients in real-time global payments with an accent on strategic relationship development and achieving account-specific objectives. Focus on envisioning world-class experiences, monitoring service performance, and influencing internal stakeholders with a customer-centric mindset.

Location: Hybrid in Mumbai, India (3 days per week in the office).

Company

hirify.global is a leading global infrastructure for real-time cross-border payments, shaping how banks, fintechs, and businesses collect, convert, and disburse funds instantly worldwide.

What you will do

• Drive customer success and contribute to organizational and account-specific growth targets.
• Foster an innovative culture, ensuring continuous product, process, and system improvements based on customer needs.
• Develop strategic and collaborative relationships with customers to increase engagement.
• Partner with sales and delivery teams to ensure smooth handoffs.
• Monitor service performance and manage all customer escalations.
• Engage with leaders at prospective and existing customers to build and maintain key stakeholder relationships.

Requirements

• 5+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions.
• Strong understanding of financial, banking, payments, and/or financial services industries.
• Ability to thrive in a fast-paced, dynamic business environment.
• English proficiency is essential.

Nice to have

• Familiarity with CRM (Salesforce) or sales enablement tools.
• Experience working with global clients (follow the sun set-up).
• Experience in using AI to streamline account management functions.
• Multilingual abilities.

Culture & Benefits

• Competitive salaries, performance bonuses, sales commissions, and equity for specific roles.
• Medical coverage and a 24/7 employee assistance program.
• Generous vacation programs, including a company-wide year-end shut down.
• Flexible hybrid working environment with 3 days per week in the office.
• Role-specific training, internal workshops, and a learning stipend.
• Company-wide social events, team bonding activities, and happy hours.