Customer Success Manager II

TL;DR

Customer Success Manager II: Leading customer retention and engagement, focusing on the licensing business in Central and Eastern Europe, and developing strong customer relationships. Focus on understanding clients’ needs, identifying opportunities, and driving adoption and consumption.

Location: This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Barcelona.

Salary: €31.500 - €52.500 EUR

Company

hirify.global helps teams from all over the world see their game differently by making it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

What you will do

• Lead customer retention and engagement in Central and Eastern Europe, developing strong customer relationships and maximizing their journey with hirify.global.
• Build relationships with clients, educate them, and carry out engagement and commercial activities in a consultative manner.
• Work toward achieving monthly, quarterly, and annual targets by understanding clients’ needs, identifying opportunities, and driving adoption.

Requirements

• Experienced in the field. You have three or more years of proven CSM or sales experience.
• You’ve worked with a CRM like Salesforce and have a disciplined approach to approaching and engaging partners by leveraging metrics of user behaviour and engagement.
• You take the time to establish relationships, understand your client's goals, and ensure a seamless adoption and grow their scope by selling solutions that work for them.
• You have good communication skills, both written and verbal, and the ability to communicate technical details about hirify.global products.
• You are able to handle a high volume of clients.
• You have a strong grasp on the sport whether through playing, coaching, or prior work experience.

Nice to have

• You understand hirify.global's solutions and can effectively communicate their value to your clients.
• You have handled numerous projects in this niche, data-focused market and come with a robust network.
• You’re at least professionally proficient in English, German and preferably a language in Eastern Europe.
• A degree is preferred.

Culture & Benefits

• Champion work-life harmony and provide the flexibility you need in your work life, such as flexible vacation time, company-wide holidays and timeout days, and remote work options.
• Guarantee autonomy with an open, honest culture where you are trusted from day one and have the agency to try new ideas.
• Encourage career growth with resources and opportunities for professional development.
• Provide an environment to help you succeed, whether at the office or working remotely, with the tech you need to do your best work.
• Support your wellbeing with medical and retirement benefits (depending on location), Employee Assistance Program, and employee resource groups to support your mental health.