Incident, Problem & Change Manager

TL;DR

Incident, Problem & Change Manager (IT Service Management): Accountable for end-to-end Incident, problem, and change practices, ensuring service stability and fast recovery. Focus on driving corrective and preventive actions to avoid incident recurrence and improving change success rate.

Location: El Prat de Llobregat, Barcelona. Hybrid model and flexible schedule. Core hours Mon–Thu (9:30–17:00), Fri (9:00–15:00).

Company

G+D hace más segura la vida de miles de millones de personas en todo el mundo with innovative solutions for SecurityTech.

What you will do

• Take full command of Major Incidents, ensuring fast restoration and effective stakeholder communication.
• Own the Problem Management lifecycle, including backlog prioritization and quality of Root Cause Analysis (RCA).
• Partner closely with the Service Delivery Manager (SDM) to ensure risk-aware and well-governed change enablement.
• Drive continual service improvement initiatives across Incident, Problem, and Change practices.
• Ensure clear, timely, and transparent communication across the full incident and change lifecycle.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or similar.
• 3+ years of experience in Incident, Problem, and/or Change Management within IT operations, Service Desk, or NOC environments.
• Strong knowledge of ITIL practices, especially Incident, Problem, and Change Enablement.
• Confident working in English, in a global, multicultural environment.

Culture & Benefits

• People-oriented environment with a global mindset and inclusive culture.
• Work in international Agile teams with colleagues around the world.
• Continuous learning, internal mobility, and coaching opportunities.
• Flexible compensation (health insurance, transport, training, nursery vouchers).
• Work-Life Balance: Hybrid model and flexible schedule.
• Easily accessible by public transport or private vehicle.