Systems Engineer (Fintech)

TL;DR

Systems Engineer (Fintech): Operating and optimizing technical and tooling capabilities for front-line Operations teams with an accent on improving team efficiency and system integration. Focus on refining processes, automating tasks, and deploying AI solutions to support onboarding, account queries, fraud, and credit investigations.

Location: Hybrid in Lisbon, Portugal, with a Work Away Scheme allowing up to 90 days of remote work anywhere in a 12-month period.

Salary: €48,000–€72,000

Company

hirify.global is a global bank payment company that processes over US$130bn+ of payments annually across 30+ countries, using AI-powered solutions and open banking connectivity.

What you will do

• Grow and maintain internal systems, codebases, and tools, ensuring integration where required.
• Create, own, and maintain technical process documentation.
• Work with Operations leaders to identify and improve inefficiencies in team and cross-functional processes.
• Act as the technical voice for Operations across all other tech functions.
• Work on supplier integration, sundown, and implementation projects focusing on the technical impact of Operations tooling.

Requirements

• Experience with Zendesk (omnichannel) and Qualtrics as an admin.
• Ability to utilise APIs where necessary to overcome system limitations.
• Familiarity with version control tools, e.g., Github.
• Curiosity to understand how everything fits together and find solutions.
• Proven record of improving internal processes, demonstrated by cost reduction, better customer experience, and efficiency improvements.
• Experience writing code in Ruby.

Culture & Benefits

• Dedicated wellbeing support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.