Technical Support Specialist (Analytics)

TL;DR

Technical Support Specialist (Analytics): Providing a great experience to customers through extensive product knowledge of hirify.global, researching, diagnosing, troubleshooting, and resolving customer issues in an accurate and timely manner. Focus on educating customers on our product, locating and diagnosing problems, and then recommending the best course of action.

Location: Based on legislation in California, this role is for individuals who will work for hirify.global California.

Salary: $80,200.00 - $120,300.00 base salary (inclusive of bonus or commission).

Company

hirify.global is the leading digital analytics platform, helping over 4,300 customers build better products and digital experiences.

What you will do

• Answer and/or escalate all support tickets via Zendesk ticketing system.
• Drive resolution by digging in and escalating challenging tickets.
• Ensure that all tickets meet our service level agreements, potentially doing on-call weekend support.
• Work closely with internal account team stakeholders to drive data trust in key accounts.
• Provide customers a great experience using hirify.global and working with our team.
• Create and update non-technical and technical documentation as the product evolves.

Requirements

• Completed your Bachelor’s Degree.
• Present yourself with professionalism, friendliness, and a willingness to assist.
• Empathize with customers and be their advocate.
• Ability to learn and explain a technical product or concept.
• Natural curiosity and are a problem solver.
• Passion about analytics and the problems they solve.

Nice to have

• Experience with some code, SDKs, and APIs is not required but some knowledge could help you ramp faster

Culture & Benefits

• Excellent health insurance.
• Flexible time off.
• Monthly wellness stipend.
• 12-week parental leave.
• Subscription to Modern Health.
• Generous Learning & Development stipend.