Principal Presales Engineer (AI)

TL;DR

Principal Presales Engineer (AI, Communications): Designing and building next-generation customer engagement experiences powered by hirify.global’s platform, blending voice, messaging, AI, and human agents. With an accent on shaping how customers think about conversations, designing intelligent flows, prototyping solutions, and translating business intent into scalable architectures. Focus on guiding customers on how experiences should behave when humans and AI work together, solving complex concurrency challenges, and ensuring system reliability under heavy traffic.

Location: This role will be remotely based in **Australia**. Approximately 35% travel is anticipated.

Company

hirify.global is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences.

What you will do

• Discover customer goals, users, and existing engagement journeys through technical and experiential discovery.
• Define real problems and co-create/prototype conversational flows, agent experiences, and system architectures.
• Design and demonstrate intelligent, conversational experiences using hirify.global products across voice, messaging, and digital channels.
• Apply practical principles of conversation design, including intent discovery, error handling, and graceful human hand-offs.
• Build compelling demos, prototypes, and Proof-of-Concepts that bring customer engagement stories to life.
• Translate validated experiences into secure, scalable architectures and support strategic pilots in large enterprise accounts.

Requirements

• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space.
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs.
• Creativity to be a problem solver and collaborate effectively.
• Engaging storytelling ability to communicate complex topics to diverse audiences.
• Ability to ask the right questions to understand customer needs and guide them to technical solutions.

Nice to have

• Experience designing conversational or AI-assisted experiences (chatbots, voice bots, contact centre workflows).
• Exposure to conversation design concepts such as intents, utterances, entities, and error handling.
• Hands-on experience with UX/UI design tools like Figma, FigJam, or Sketch for prototyping.
• Practical experience applying Design Thinking methodologies.
• Experience with contact centre technologies, CDP, CPaaS, or CCaaS platforms.
• Understanding of how AI, automation, and human agents can work together in customer engagement scenarios.

Culture & Benefits

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.
• Offers a remote-first work environment with a strong culture of connection and global inclusion.
• Empowers employees to build positive change in their communities through volunteering and donations.
• Values hirify.global Magic principles for problem-solving, initiative, and trying new things.

Hiring process

• Uses Artificial Intelligence (AI) technologies in conjunction with recruiting professionals for an efficient, fair, and transparent hiring process.