National Implementation Manager (SaaS)

TL;DR

National Implementation Manager (SaaS): Leading the national onboarding and implementation function, delivering a high-volume SaaS implementation program across Australia with an accent on improving processes and reducing cycle times. Focus on standardized implementation processes, team leadership, and stakeholder management.

Location: Hybrid from Brisbane or Melbourne, Australia

Company

hirify.global delivers smart workflows that connect people, systems, and data – making care more intelligent, efficient, and accessible.

What you will do

• Lead and develop a national implementations team.
• Own implementation strategy, delivery performance, and continuous improvement.
• Analyse workflows and cycle times to increase efficiency and throughput.
• Drive standardised, repeatable implementation processes and documentation.
• Partner with Product, CX, and Delivery teams to improve systems and tools.
• Ensure clear customer communication, timelines, and expectations.

Requirements

• Experience leading service delivery, professional services, or operations teams.
• Strong people leadership and change management capability.
• Proven success delivering high-volume SaaS implementations or onboarding.
• A data-driven mindset with experience improving cycle time and throughput.
• Excellent communication and stakeholder management skills.

Culture & Benefits

• Flexible work options.
• Career development and learning programs.
• Supportive, inclusive team culture.
• Cross-functional exposure and growth opportunities.
• Purpose-driven work that truly matters.